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Payment & Delivery

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Delivery

We will happily deliver woodburning, multifuel stoves and range cookers.  Delivery charges will be priced individually depending on location. We will confirm any charges before an order is taken.

For orders of Dean stoves out of our area we have stockist around the country that will supply you our stoves, you can locate your nearest stockist by going to the stockist locater and entering your post code.

Please read carefully

All deliveries are made by lorries with tail lift and pallet trucks. The pallet will be delivered to the kerb side only. You (the customer) must make arrangements to meet the lorry either at the delivery address or at a convenient point were the lorry can access, unload and turn if needed. You must then make your own arrangements to move the goods from that location (kerb side or meeting point).

Returns 

Any returns to us via Carrier must be paid by you the customer.

Please check that there is no damage to the goods and sign the delivery note.

If you find damage do not accept the goods or sign and write damaged on the delivery note.

If damage is caused by the transportation of the goods, and the goods are signed for as received in good condition ( or words to that effect), by signing the delivery note you have accepted the goods as undamaged. You will not be able to claim for replacement or repairs.

Payment

We accept payment by most debit cards, credit cards or cheque.

A non-refundable deposit would be taken for any item we have to order in and the remainder paid before dispatch. Goods will not be dispatched until full payment has been cleared. Cheques can take up to six working days to clear. Please make cheques payable to:-  Dean Forge Ltd.

Send to: Dean Forge Ltd, Dean Prior, Buckfastleigh, Devon. England. TQ11 OLS